Terms and Conditions
Security and Payment
We accept online credit / debit card payments securely via Paypal. You don’t need to be a PayPal member to use the Paypal card processing facilities.
When you have finished making your purchases you will proceed to PayPal’s secure online payment page where you will be asked for your payment details (e.g. credit card number). All of your payment details are securely encrypted by PayPal for your safety.
Please note that we will never contact you via E-mail or telephone asking you to confirm your credit or debit card details. These are handled solely by PayPal and we do not have access to this information. Any E-mails asking you to confirm your card or bank details should be treated with suspicion.
We can currently only accept orders from within the UK, but if you are overseas and want to buy from us, then please send us an email, and we will see what we can do.
If an item is out of stock we will endeavour to contact you as soon as possible to offer either a suitable alternative or refund or arrange to back order the item if possible.
We aim to post all goods ordered within 1-3 working days.
We will happily accept the return of any faulty goods and will provide a full refund for these items and the postage costs incurred when returned within 7 days upon receipt of your order.
If for any reason you are not completely satisfied with your order you can return any item in its original condition (unused and unopened) and packaging within 7 days upon receipt of your order and receive a full refund but please note postage costs in this case will not be refunded.
Please note that it is your responsibility to ensure that returned goods reach us safely. We strongly advise returning the goods via recorded delivery.
Please contact us prior to returning any goods.
Any returned items received after the 7 days will not be refunded.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process our order and second, to provide you with the best possible service.
The type of information we will collect about you includes: Your Name, Address, and E-mail address.
We may E-mail you to inform you of special offers, Clearance products, New Products etc. If you wish to opt out of this service then just simply E-mail us to let us know and we will happily remove you from our list.
We will never pass your contact details to another business or organisation.
Ownership of Rights
All rights, including copyright, on this website are owned by Carbis Arts & Craft Shop and its suppliers.
All images on our site are copyright of ‘Carbis Arts & Craft Shop’ and their respective owners and may not be copied or reproduced in any way.
All orders placed on this website are subject to availability and acceptance. We reserve the right to refuse any order received and in such a case a full refund will be given.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock. If possible we can back order out of stock items.
Please note that due to the handmade nature of a lot of our products colours, designs and sizes may vary slightly from those shown.
Incorrect Delivery Of Goods
If delivery of the goods or quantities are different from those ordered then it is your responsibility to notify us of this as soon as possible, No later than within seven working days of receiving the goods.
The dimensions of products given on this website are approximations only. Some of our products are handmade or made from natural resources. Due to this there may be some minor variations and slight imperfections.